Groupthink seems to be an interesting theory for several reasons. Based off of the readings, I have deduced that groupthink is a term that describes a highly bonded group that is so concerned with maintaining cohesiveness that they fail to see alternate courses of action that could be taken as well as missing different options within the project. What makes groupthink so interesting to me though is that it is actually a detailed process of steps that make up groupthink. To qualify, a group must have a desire to maintain the cohesive nature of the group. In addition to that, groupthink happens when there is intense pressure from the outside to make a good decision or a strong, persuasive group leader within the group. There are several symptoms of groupthink including rationalization, censorship, moral high ground, complacency, peer pressure, illusion of unanimity, and stereotyping. All of these elements degrade the abilities of the group to perform their task in the smartest, most efficient way possible. What really intrigued me about groupthink from the readings though is the fact that groupthink is just a theory; it is not something that can really be proven or disproven.
One of the most recent examples of groupthink that I have experienced happened in a class that dealt with working in groups to develop websites using primarily CSS. In this class we were partnered with others on several projects to create small bits for a website using only CSS. For the final project, we picked our own teams and were tasked with creating a full webpage now using only CSS. In our small group, we immediately clicked personality wise, so it was really easy to design and develop a prototype. And during the whole project most of the group agreed and just went along with everything that one person suggested. I know i dissented on some questionable parts of our design to just go with the flow since everyone else was doing the same. In addition to that, I don’t necessarily believe that what was being done with the project was bad, I just thought a few element didn’t fully meet the project criteria. But since everyone else thought it looked good enough, I did not voice my concerns. As such, the final project we turned in was mostly the work of our team leader without much input from the rest of the group. We managed to get a C on the project due to the fact that we had missing elements and that our design didn’t really have a cohesive feel to it.
The challenge to ensure groupthink does not happen within our KIB projects is a tough one, but achievable I believe. Based on the readings, there are a multitude of actions that can be taken to help stave off the effects of groupthink. One suggestion is to create an environment that fosters input from everyone in the group and listens to everyones suggestions about problems or ideas. To ensure the right decisions are being made, a test has to be done to validate important decisions as the correct ones and to evaluate the risks within the project. One tactic to allow this sort of environment within the KIB project group would be brainstorming sessions, were people feel free and no judgement in proposing ideas they may have for the project. Also, major decisions should be made as a group with the leader responsible for ensuring that the decision is correct based on research. Another way to help eliminate groupthink from the project would be to encourage team members to raise concerns they may have about groupthink taking over the team. This way, others feel safe in voicing concerns about groupthink without the fear of being told off and it gives the group the opportunity to address the issue of groupthink before it becomes a dominating force within the group.